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I draw your attention to an article in the Spring 2006 issue of the Sloan Management Review.

If communication has any major outcomes at all, it certainly must be one of fostering collaboration. Indeed, many of the posts on this blog deal with collaboration technologies.

Peter McAfee’s article asks whether we have the right technologies. Perhaps, but I also wonder whether we have the right change management processes in place to provoke and/or incent the use of the technologies.

For me, the catchy quote from McAfee’s article is “While all knowledge workers surveyed used e-mail, 26% felt it was overused in their organization, 21% felt overwhelmed by it and 15% felt it actually diminished their productivity.”

Yikes!