Monthly Archive for February, 2011

The Medium Isn’t the Message

As the New York Times observed, two of the Academy Award nominees for Best Picture up for Oscars last night were about transformations in communications. “The King’s Speech,” which won, remembers the pressure that radio put on King George VI to minimize his speech impediment in the days leading up to World War II, when his country needed to hear a strong and articulate message from its leaders. “The Social Network” also looks back, all the way back to seven years ago, when Mark Zuckerberg began the journey from outsider geek, to big man on campus, to CEO of the paradigm-changing communications giant that Facebook would become.   Transformations in communications are also part of the way the Oscars were presented this year.  The Academy added many features to appeal to people who now go online and use social media while watching awards shows.  It used younger hosts and an interactive website, and had nominees’ mothers (“mominees”) tweet about the Oscar experience.

“The King’s Speech” is getting dismissed a bit by observers as ‘just’ a historical drama, a costume piece, and a buddy movie (the king and his speech therapist). It does, however, offer some interesting implicit speculation on what kind of king Edward VIII, friendly to Germany, might have been had he not abdicated. “The Social Network” presents a slice of history as well, albeit an incredibly recent one. The fact that the historical moment “The Social Network” explores is so recent certainly highlights the remarkably fast evolution and impact of social networking technologies. Is it because evolution in communications is so rapid, intense, and ongoing, that “The Social Network” manages to pull out the drama of a recent moment as clearly as if it were a costume piece and we’d had decades to process it? Or maybe it’s just the great job that screenwriter Aaron Sorkin did with the screenplay, which also won an Oscar.

“The King’s Speech” deals with politics, and “The Social Network” with academia and the business world, but both of them are ultimately about relationships, the human element that should not get lost in the shuffle when we think about information and communication technologies. With Twitter and Facebook in the news daily as part of the political upheavals occurring in the Middle East, it’s worthwhile to remember that communication is about people, even when technology is their conduit. Twitter isn’t toppling oppressive regimes; it is people who are already energized for change, using it as one tool to communicate, who are effecting that change.  “The King’s Speech” isn’t about radio, it’s about a lonely king as Eliza Doolittle and his pal the speech therapist as Henry Higgins. And “The Social Network” isn’t just about the origins of the social networking tool Facebook. To me, it says much more about social class and exclusion; it could be an Edith Wharton or Henry James novel, for the pitfalls of social climbing and hubris it explores so poignantly.

Both “The King’s Speech” and “The Social Network” are really good movies, both about relationships and communications, and extremely well-done.  “The King’s Speech” was heavily favored, but “The Social Network” was my pick, and not just because of its relevance, nor the fact that social media are observably impacting our lives every day. It’s just a compelling narrative, and I loved the ending, which imagines Zuckerberg sitting at his computer hitting Refresh every few seconds, hoping that the girl who rejected him will ‘friend’ him now on Facebook.

You know what’s cool?  [Hint:  it's not a billion dollars.]  What’s cool is a timeless story about human frailty, and about the imperative we all feel, as social beings, to communicate and connect with others.  Both movies offer that in spades.

On Being Worked Over & (Perhaps) Understanding the Action of the Whirlpool

A small horde of technology-related writings and considerations has converged on me recently—in this forum (from Mikhail, David, Tom, and others); on TV; in recent books; in pedagogical planning; and in my own daily struggle to execute a dissertation with any degree of efficiency.  I don’t have the chops to synthesize and speak to all of these things at once, as I would like to do, but, at the very least, I can start moving along a provisional line of inquiry. A brief op-ed-style essay in this past week’s The New York Times Magazine set me going on such a course.  The piece is called “Magic and Loss,” and Virginia Heffernan finds in those two titular concepts the often unacknowledged dialectic underlying our insouciant, pragmatic assimilations of digital (and particularly internet) technologies.   The web, interactive portable computers, and computer code are not just neutral, incidental tools, she argues; instead they necessarily take on mythic qualities, auras of magic.  Heffernan cites Arthur C. Clarke on this conflation of the seemingly progressive and the veritably primitive: “Any sufficiently advanced technology,” writes Clarke, “is indistinguishable from magic” (18).

Whether or not this magical dimension is consciously grasped, its dramatic difference from prior paradigms means that our experience of digital technology might be tinged with what Heffernan calls “dysphoria — a low-level but constant heartbreak” (18) over all that has been lost and displaced in the new order of things.  This dysphoria is the veritable shadow of the euphoria that tends to characterize so much of our digital interaction.  Heffernan frames this “persistent sense of loss” in terms of a strict narrative where the abstract has overwhelmed the concrete.  “The magic of the Internet,” she contends, is in essence a matter of “the recession of the material world in favor of a world of ideas (18).

All of this makes sense to me, sort of—that is, I feel both the magic and also the “lossiness” (Heffernan’s term, adapted from the term “lossy compression,” used in MP3 conversion) she invokes.  But these feelings are of less concern to me than the actual ways we have adapted around digital technology, that is, the nature of our reconfigured habits and the real effects on our brains and bodies.  At the end of her essay, Heffernan makes a critical stab in this very direction:

The Internet has a logic, a tempo, an idiom, a color scheme, a politics and an emotional sensibility all its own. Tentatively, avidly or kicking and screaming, nearly two billion of us have come to take up residence on the Internet, and we’ve adjusted to its idiosyncratic ways. (19, emphasis added)

Though we tend to think of technology as a set of particular tools we choose to wield or not, it is also true—holistically speaking—that “the technological” is a complex of conditions in which we find ourselves inexorably enmeshed.  This, I think, is what’s been addling me most keenly of late—not a fuzzy nostalgia for lost concreteness or a giddiness over a super-charged world of abstract ideas, but a deep, anxious sense that my capacities for both concrete and abstract experience have been reshaped, diminished, even deranged in certain respects.  Educators are prone to voicing concerns about their students’ frayed and underdeveloped attention spans, but I recognize these things most fully in myself.  I am perpetually fidgety and distracted; my brain tends to feel cluttered; efforts to think, speak, or write anything (this blog-post, for example) in a calm, clear form  are almost painfully difficult for me.  Some of this is certainly just inherent to the articulation process and to my own disposition, but I know there are also exacerbating, compounding factors from my environment, my habitus.

Brian Brock addresses these putative neuro-biological effects in his book The Shallows: What the Internet Is Doing to Our Brains. I hope to get around to reading this, as well as Brock’s much-discussed 2008 article “Is Google Making Us Stupid?,” but in the meantime, I reached for the only comparable thing that was ready-to-hand on my bookshelf: a Marshall McLuhan book.

McLuhan is perhaps best known for his 1964 book Understanding Media, the first chapter of which bears the epochal maxim “The Medium is the Message” as its title (or he may be better remembed today for his illustriously deadpan cameo in Woody Allen’s Annie Hall, from 1977).   I have a copy of that book, but the one I reached for is a lesser-known (though still in print) work from 1967 called The Medium is the Massage: An Inventory of Effects. Assembled in collaboration with graphic designer Quentin Fiore, the book is a kaleidoscope of black-and-white texts and images, a 150-page pamphlet, in effect.  Here is one pair of its pages:

The conditional sentence begun on those pages concludes on the following page:  “…the results are startling and effective” (78).  And if the close-up photo of those knit-stockinged legs is brought into the equation—and it surely must be—said info-brushing is also sexy. These three descriptors, the two given plus the implied third, effectively index the tensions McLuhan saw in the emergent “electric age,” a knot that is still at the heart of our digital age, thus a prior formulation of the commingled “magic and loss” Heffernan speaks of.  McLuhan’s cardinal tenet, recapped from his earlier work, is that “The medium, or process, of our time—electric technology—is reshaping and restructuring patterns of social interdependence and every aspect of our personal life” (8).  Anticipating digital technology generally and the internet and even Facebook in particular, he elaborates, speaking of “Electric circuitry” that “pours upon us instantly and continuously the concerns of all other men” (16); and “Electrical information devices for universal, tyrannical womb-to-tomb surveillance” that are “causing a very serious dilemma between our claim to privacy and the community’s need to know” (12).

Such conditions, circa 1967 and of course ever-more now, constitute a particular composite medium, an ambient surround, or what McLuhan simply and aptly refers to as an “environment”; and this notion grounds the import of his book’s punning title:

All media work us over completely.  They are so pervasive in their personal, political, economic, aesthetic, psychological, moral, ethical, and social consequences that they leave no part of us untouched, unaffected, unaltered.  The medium is the massage.  (26, emphasis added)

This seems to capture what I was fumbling for above, my sense of carrying around a “dis-ease” of mild but constant bewilderment.  I’m not sure I care too much about what I’ve “lost,” but I definitely feel “worked over completely” by the effective, startling, and sexy technologies in which my habits are entangled.

Reading through McLuhan’s book, though, what I found most compelling wasn’t the uncanny prescience of its vision or even its caveat-alarms about certain inimical consequences of electronic environments.  McLuhan, in a careful reading, comes across as neither a luddite naysayer nor a sanguine utopian (each of which, somehow, he is glibly held to be at times); instead, he manifests true ambivalence—not apathy or indecision, but the simultaneous holding of several competing views—a candid, curious, critical, and above all active ambivalence about new technologies and conditions.   On the one hand, McLuhan recognizes that electronic/digital environments have absorbtive, numbing effects.  They are dangerous because they “are not passive wrappings, but are, rather, active processes which are invisible” and whose “groundrules, pervasive structure, and over-all patterns…elude easy perception” (68).  On the other hand he writes of people in these environments living “mythically and in depth” (9), and he declares hopefully that “Our time is a time for crossing barriers, for erasing old categories—for probing around” (10).  If the effect of environmental “working-over” is often unperceived and conduces to alienation and monied interests, McLuhan envisages how “artists” and “amateurs”—through vigilance and involvement, not dissociation—can exert resistance by exposing these latent operations:

Anti-environments, or countersituations made by artists, provide means of direct attention and enable us to see and understand more clearly (68)

Professionalism is environmental.  Amateurism is anti-environmental.  Professionalism merges the individual into patterns of total environment.  Amateurism seeks the development of the total awareness of the individual and the critical awareness of the groundrules of society. (93)

When I reflect on technology and culture and the contingent vitality of individual lives, my thinking tends to veer off into pessimism, an almost abject sense that, as Brian Brock puts it, summarizing Heidegger, we are bound to corrode and consume ourselves “in the acid of our own technological will.”  I expected to find this view basically corroborated in The Medium is the Massage, especially when I noted its epigraph, from philosopher Alfred North Whitehead: “The major advances in civilization are processes that all but wreck the societies in which they occur” (6-7).   What I found in the book, though, was McLuhan’s wry, determined cleaving to that “all but” qualification; against all odds, the book actually stirred in me a heartening sense that however fidgety, cluttered, and dazed we are (or become), there are ways to adapt and negotiate, ways forward.  What was called-for in 1967 is surely even more in order today, with regards to ethics—“We have become irrevocably involved with, and responsible for, each other” (24); the classroom—“Education must shift from instruction, from imposing of stencils, to discovery—to probing and exploration and the recognition of the language of forms” (100); political action—“Participation via television in Freedom Marches, in war, revolution, pollution, and other events is changing everything (22); and countless other fronts.

Near the end of his book, McLuhan brings up E.A. Poe’s narrator in “The Descent into the Maelstrom” who “staved off disaster by understanding the action of the whirlpool” (150).  We may indeed find ourselves in a bit of a predicament at the moment (neurologically stultified, for example, as the evidence seems to show—sheesh), but if we are vigilant and critical in trying to “understand its action,” perhaps we can make good use of the new opportunities that are inseparable from that predicament; maybe we can figure out—not just for students but for ourselves, too!—how to keep from being quite so worked over.

The Imitation Game

We may hope that machines will eventually compete with men in all purely intellectual fields.Alan Turing, 1950

In 1950, Alan Turing theorized a test of computer intelligence.  The experiment he imagined, soon after coined the “Turing test,” asks a subject to blindly converse with a machine and another human.  If the machine can fool the questioner into thinking it is a machine, than it has achieved true intelligence.  Because we judge the intelligence of other humans based on external indicators, it was only fair that we hold machines to the same standard. (For a more complex analysis of the test, its philosophical implications, and the prolific career of Alan Turing see this page).

On Tuesday, in round 2 in the Jeopardy! IBM Challenge, past champions Ken Jennings and Brad Rutter got crushed by room-size IBM supercomputer, Watson.  Here is the second half of that show, including the Jeopardy round and lots of IBM material advertising for the greatness of the artificial intelligence software that is Watson:

At times, the human contestants sound more like the computer than the other way around, as they rattle off humorless knee-jerk responses to trivial questions (at least when they could get a word in edgewise against Watson). Yet, there have been plenty of situations in which the “computerness” of Watson shines through.  It (he?) has generally been struggling with art-related clues, and sometimes repeats incorrect answers (IBM needs to work on his group listening skills!).  In Final Jeopardy on Tuesday, it made a common-sense mistake handling this question: Its largest is named for a World War II hero; its second largest for a World War II battle?  It gave “What is Toronto?????,” which is obviously wrong because it is not in the U.S.  At least it seemed to recognize the answer was a long shot, wagering only a small portion of its winnings on the answer (the closest thing I’ve seen to a computer acknowledging that it is pushing its luck).  The two humans correctly identified Chicago.

Last night, Watson took home the $1 million prize for IBM by racking up a final score of $77,147, vs. Jennings’ $24,000 and Rutter’s $21,600.  I just discoverd an interactive game on nyt.com that allows you to play against Watson and see a bit how the processing works.  Check it out!  Sometime today, IBM is expected to announce a collaboration with Columbia University and the University of Maryland to develop a “physician’s assistant service.”

Of course a computer beating human competitors at Jeopardy does not mean it has passed a Turing Test.  So, let’s turn to another case where machine is mimicking human.  Last fall, the New York Times covered the story of Statsheet.com in an article titled, “When the Software is the Sportswriter.” What is unique about Statsheet.com is that it allows college basketball and football fans to call up not just stats on their favorite team, but also a write-up describing past performance and predictions for upcoming games.  If I want to get the latest on Michigan State’s basketball team, I can either go to this page with stats, schedules, etc., or I can go read The Spartan Ball and see the latest headlines.  The catch is that those headlines, and the short blurbs that run beneath them, are entirely computer generated.  In most cases, the algorithm that the site uses is fairly transparent: “Michigan State Drops One To #2 Ranked Ohio State, 71-61. / Following the Penn State win with a loss, Michigan State is struggling. In Columbus on February 15th the Spartans were beaten by the Buckeyes, 71-61, in Big Ten play.”  If you click a level deeper, you tend to get bullet lists of stat-heavy commentary; e.g., “Prior to this game, MSU played 62 Top 25 opponents in the last 5 seasons with a record of 30-32.”  One clever twist on the site is that descriptions of results are phrased in more positive terms when you are on the home page for that team.  For instance, when I switch over to the (Ohio State) Buckeye Beat, I see this headline for yesterday’s game: “Ohio State Gets the Win Over Michigan State, 71-61.”  By my judgment, Statsheet.com passes the Turing test only if compared to the worst kind of sports writer, one who communicates solely with statistics strung together between cliches.

That’s Turing test failure number two.  Where does that leave us?  I propose that the next frontier is a robo-stand-up-comedian.  I read statsheet.com for over 20 minutes and didn’t laugh a single time.  Only a human statistician could come up with this one: “A historian, an engineer and a statistician are duck hunting. a duck rises from the lake. The historian fires first, and shoots 10′ over the duck. Then the engineer shoulders the shotgun and shoots 10′ under the duck. The statistician exclaims ‘got him!’”

Love, marriage equality, and an 8 1/2 hour hearing in RI

Last week, a hearing was held on the Marriage Equality Act at the Rhode Island State House. Judiciary chair, Edith Ajello (my mom!) presided over testimony that lasted 8 ½ hours. She was told to keep it short, but decided to go long. People had waited for hours to speak, and she felt it would be unfair to send them home.

In watching the brief video above from the RI newspaper The Providence Journal’s website, I’m struck by one exchange. One man, holding a sign that reads “Marriage = 1 Man + 1 Woman” talks to the camera and explains that allowing marriage without reproduction is bad for humanity. A man to his left, with a pro-equality sign, says that he and his wife don’t have any children—should they not be married? A woman on his right says, “I already had my children, should I get divorced?” The three people are in the middle of a cheering, sign-holding crowd on the capitol steps, and none of them seem angry. While it is a confrontational exchange, the tone seems like one of almost neighborly disagreement: a disagreement they are eager to have.

J.S. Mill argued for free democratic expression by claiming that citizens benefit even from hearing the ideas of a madman, because this would both sharpen and widen collective judgment. And I think the decision to hold an 8 ½ hour hearing speaks to this democratic ideal. But I also think it framed the marriage equality debate in emotionally as well as intellectually democratic terms of neighborly love: the value of respecting and listening to people. In his Encyclical, Deus Caritas Es (“God is Love”), Pope Benedict XVI writes:

Let us first of all bring to mind the vast semantic range of the word “love”: we speak of love of country, love of one’s profession, love between friends, love of work, love between parents and children, love between family members, love of neighbour and love of God. Amid this multiplicity of meanings, however, one in particular stands out: love between man and woman, where body and soul are inseparably joined and human beings glimpse an apparently irresistible promise of happiness. This would seem to be the very epitome of love; all other kinds of love immediately seem to fade in comparison.

While he writes that “one in particular stands out” (man+woman), the whole Encyclical seems to dispute the primacy of romantic, sexual, “imposed” love by exploring the multivalent existences of love. He describes love between Saint Paul and God, Jesus and men, and as an ethical disposition one should have towards others. He seems, in my interpretation, to argue that it is a big mistake to focus on 1 man+ 1 woman as pivotal to our understanding of love. Pope Benedict instead continues Saint Augustine’s description of caritas, which binds community and also supports plurality.

“To the question “Who is my neighbor” [...] Augustine always replies “Every man” (Omnis homo). The answer is equivocal. It can literally mean everyone is next to me; I have no right to choose; I have no right to judge; all men are brothers.” (See Joanna Vecchiarelli Scott’s introduction to Arendt’s Love and Saint Augustine, 43).

In her exploration of a philosophical and ethical orientation towards others, particularly others who disagree with you, Hannah Arendt turned to Saint Augustine’s concept of caritas: basically, love of your neighbor as a person to whom you are bound to care for even when you disagree—even when you don’t like them.

This week, I worked with two teams of students in a Management and Society class who were assigned to debate the merits of corporate social responsibility. As students debated the issue, sometimes stretching to articulate a position they don’t actually hold, I thought the class had a kind of engagement that’s very different from what we usually see in political debate: actual interest in comprehending different sides of an issue. A student told me by having to debate, she felt like she really knew the issue from all the angles. In some moments of this work I’ve done with students, there’s been a sense of reward in this multidimensional understanding– a reward besides just the grade.

Brotherhood could be seen as the bind of a common project of global understanding–and the need and even care for those people whose views oppose yours. Seton Hall Communication Professor Jon Radwan understands Pope Benedict XVI’s “God is love” letter as concerned with an attitude towards communication–a self/other disposition. Though the debate about marriage equality has brought out a fair amount of rancor, I wonder if the emphasis on public debate and the inclusiveness those long hearings foster (six hours in Maryland), might allow for moments of caritas.  The buoyancy—mixed with the rancor—of the gathering in RI perhaps supported a debate that took place with warring attitudes, but perhaps also with brotherly ones.

Saign flls aftr US wthdrwl OMFG

Valentine Greeting: Grandpa to Grandma
Creative Commons License photo credit: freeparking

I was doing research for my dissertation at the National Archives a few months ago when I came across a set of “communications files” for General William Westmoreland, a central military planner during the Vietnam War and later Army Chief of Staff.  The files contained all kinds of communications, mostly letters, spanning Westmoreland’s tenure as administrative head of the Army during the final years of U.S. military involvement in Southeast Asia.

Unfortunately for my dissertation, I didn’t find anything in the file that directly helped my project.  However, one folder in particular caught my attention more for its form than its content. A collection of papers marked “Wire Transcripts, 1968-72″ contained all of Westmoreland’s communications via wire service, or telegram, and when I opened the folder I was immediately struck by the uncanny sense that I was looking at a Twitter feed.  The pithy, often awkwardly abbreviated transmissions closely resembled the loose, stream-of-consciousness format that Tweets, status updates, and text messages have made ubiquitous.  As I browsed through Westmoreland’s proto-tweets, the effect was like reading an internal history of the Vietnam War broken down to its linguistic essence, and I realized that the impulse to communicate in incredibly short textual bursts was not unique to the Internet Age.

As I approach teaching a history course on Vietnam this summer, I wonder if the tweet-format can have uses in the classroom. Since so many writing exercises attempt to teach students how to organize their thoughts into one powerful central thesis (often in the form of a a single sentence), the informal language of text messaging might provide a natural springboard to develop that process.  A good example of how loads of meaning can be packed into 140 characters is found in these “Twitter Discographies,” which break down entire musical careers into nearly mathematical, often brilliant, aesthetic summaries.  A personal favorite, Neil Young, looks like this:

Neil Young: 1 shak(e)y; 2+3 yin/yang of entire career; 4 the hit; 5-7, 14 fucked-up genius; 8-13,20-33 yin/yang variations; 15-19 the ditch.

While most students already have a great deal of practice composing text messages, how might they benefit from exploring this format in an academic setting?  Are there ways to engage the same critical faculties involved in writing a five-paragraph essay in, let’s say, an exercise that asks students to reduce the Tet Offensive to a series of tweets?