Readers of Cac.ophony might want to check out either this Salon article, or two of the books it recommends. Scott Rosenberg has reviewed a few email etiquette guides as well as manuals for ‘managing’ ones Inbox. He notes:
Send: The Essential Guide to Email for Office and Home, By David Shipley and Will Schwalbe, [is] a slender, literate volume that is positioned as a Strunk and White for e-mail. Shipley edits the New York Times Op-Ed page, and Schwalbe is editor in chief of Hyperion Books.
Of the ‘manuals’ he mentions, the one whose approach sounded most useful to me was Mark Frauenfelder’s Rule the Web. He describes it as “a miscellany of mostly free services, tools and tips for managing e-mail and blogs and feeds and photos and music and videos” and discloses that he contributed one paragraph (uncompensated). He also said he learned at least six things from the book, which is not bad considering it’s his job.