This past Spring I was pleased to moderate a panel at the Baruch Teaching with Technology Conference featuring three of Baruch’s most accomplished blogfessors: Mikhail Gershovich, whose Fear, Anxiety, and Paranoia course site made wide-ranging use of Blogs@Baruch; Paula Berggren, who’s done some of the most focused and interesting work on the system; and Zoe Sheehan Saldana, who’s a two-time reigning Blogfessor of the Year.
The session was well-attended and full of energy, and I think we touched on most if not all of the issues implicated in administering an online publishing platform at the College including pedagogy, resources, administration, and learning outcomes. BCTC was generous enough to record audio of the presentation and to post it to iTunes U, and it’s available below for your listening pleasure. For those of you who wonder what Blogs@Baruch is all about or just what it is I do around here, the audio below should answer some of your questions.
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If you’d like to download this to your portable device for mobile edification, you can get the file here (if I link Cacophony will turn the link into an audio player): http://cac.ophony.org/audio/teachingwblogs.mp3.
For the second straight year, we’re awarding the Blogfessor of the Year Award to Zoe Sheehan Saldana, of Baruch’s Fine and Performing Arts Department. The award comes with priority support from the Schwartz Institute on all online publishing endeavors. Of course, Zoe already has that because she’s so awesome.
Zoe developed three sites on Blogs@Baruch this academic year. Last Fall, she did a Do-it-Yourself Publishing site that used FeedWordPress to syndicate nineteen individual journals where students documented making their own books from scratch (some digital, some not).
This Spring, she used a site in her Basic Graphic Communication course… here’s a description of her course and how she used her course blog from her “About” page:
…this course
This course introduces the graphic design process and methodology. Conceptual and creative thinking is stressed and understood through problem-solving assignments based on research, readings, and classroom demonstrations. The student is introduced to graphic design principles and exposed to historical and contemporary models and current standards of advertising and design. The Macintosh computer is included as the primary graphic design environment. This class is a prerequisite for all advanced Graphic Communication courses. Complete course guide available here, as a PDF file.
…this blog
This blog is a venue for presenting, exploring, and discussing work, ideas, and topics pertaining to the course.
And, finally, together we developed a site for the Focus on Photography Exhibit which served initially as a processing space for members of the Baruch community to submit photos that they wished to be considered for a physical exhibit (which opened last week at the Mishkin Gallery). The site’s since evolved into an online companion displaying close to 200 images submitted by Baruch students, faculty, and staff. The submissions process used the TDO Mini Forms plugin to collect information from applicants, allow them to upload their images, and then it published those images to password protected pages where the exhibit judges could asses them. After decisions had been made about which images were accepted for the physical exhibit and which were not, Zoe hacked the Monotone WordPress theme (ideal for photo blogging) to create the online exhibit, which will live beyond the one at Miskhin. The amazing photographic ability of Baruch folks is a topic for another post, but I encourage you to take your time and click through the exhibit to see the fantastic images these folks have captured.
What’s so great about Zoe, beyond her gracious personality and charm, is that she’s exactly what an educational technologist like me needs to get better at what I do: someone who asks questions that I don’t know the answers to, patiently awaits the answer, and works to arrive at a consensus around what can be done with the tools, time, and resources available. She’s a great collaborator and a creative teacher. And, as she showed in talks she gave at last year’s CUNY WordCampEd and this year at the Baruch Teaching and Technology Conference, she has a strong grasp of the pedagogical, political, and philosophical impulse behind what we’re trying to do with educational technology at the Schwartz Institute. As her course blogs and her own art show, she’s an O.E.: Original Edupunk, and both Baruch and the Schwartz Institute are lucky to have her around.
This is where Blogs@Baruch enters the picture. I joined Luke in a training session to introduce WordPress to the 2010 peer mentors, each of whom will lead a section of Freshman Seminar come September. Before our session with the peer mentors, we discussed some of the high and low points of the 2009 blogging season in Freshman Seminar. It should be said at the outset that Blogs@Baruch’s support of Freshman Seminar was amazingly successful in 2009 especially in light of the limited time for planning. Blogs@Baruch supported 60 section blogs with 20 students a week for a total of 1200 freshman bloggers, each of whom were tasked with writing six blog posts over the course of the semester, one after each of the required workshops.
But feedback from the peer mentors indicated that buy-in was low among freshmen. Last year’s peer mentors expressed frustration at having to chase after freshmen and repeatedly remind them to complete their blogging assignments. They also told us that the blogging assignments themselves left something to be desired, and that their procedural nature (to report back on the workshop just attended) tended to put a damper on students’ enthusiasm for the task. And finally, the peer mentors expressed a desire to customize the look of the section blogs.
We took each of these critiques seriously and decided to rethink the approach of Blogs@Baruch to Freshman Seminar in light of the concerns raised by peer mentors. Luke already had plays to open up the WordPress blogging environment, including giving more control to peer mentors over theme selection and plug-in activation, and incorporating social networking functionality through BuddyPress to create a more networked and collegial environment for peer mentors and first year students alike. Luke invited me to join the team that oversees Freshman Seminar to help him address the second critique, that is, to rethink the role of blogging in the Freshman Seminar curriculum. And so last Friday we collaboratively facilitated two sessions with peer mentors, part of which was a brainstorming session to develop more compelling blog post prompts.
The blog post prompts that follow invite students to reflect on the processes of identity construction through various lenses. In different ways, these blog post prompts encourage students to integrate online, social, and multimedia tools into their student identities, and to consider how aspects of their personal history can inform and ultimately enrich their academic work. If they seem repetitive, that’s because they are. Students are actually not required to complete any of them — which is a whole different issue — but in any case, we are hoping to entice them to do some. The idea is to make the blog post prompts so interesting that students feel compelled to do them!
This is what we’ve come up with so far:
1. If you were an iPhone app, which one would be you and why?
2. Use Grooveshark to make a playlist, a soundtrack for your life, and write a blog post explaining the significance of each song.
3. Cheap eats: Write a restaurant review of a inexpensive lunch spot in the Baruch area or around where you live. Include a photograph of the food.
4. Audit your Facebook account, and write about it; OR Google yourself, and share what’s true and what’s not.
5. Pick a stereotype that you think you embody and expand upon, shatter, or embrace it.
6. Consumer identities: What are the five most important brands that you use throughout the day? Why do you think you are drawn to these brands.
7. Choose a cartoon character that is in some way like you, post a picture or a video of this character, and write a blog post explaining your reasoning.
8. Using Paint or a similar program, paint how you see yourself, and post it with an explanation.
9. Record everything you eat in a day and share it. Reflect on what this reveals about your culture and identity.
10. Take photos or record a video of your commute to school. Describe the various spaces you pass through during this process. For instance you might compare the experience of being on the street in your neighborhood, versus being on the bus or the train, versus at Baruch. What stands out to you?
11. Find images related to your heritage on Flickr, and write a blog post explaining their significance.
12. Write a post about your favorite genre of art, and share an example.
13. Take and share a photo of something at Baruch that doesn’t work OR of some ironically defaced signage in the city at large.
14. If you had $1m and had to give it to a charity, which and why? OR Respond to an open ended, critical thinking philosophical/ethical question, like for example: Is it acceptable to lie under certain circumstances?
15. Search for your name or an idea about you on flickr, and post the first photo that comes up. Compare it to a photo that you think more resembles you.
I plan to revise this list of prompts based on the feedback of the ever-supportive edtech community at CUNY and beyond. Any suggestions? Help me make these prompts irresistible!
I currently teach two sections of a Composition II class here at Baruch College. My course theme is “Happiness,” and prior to the semester’s beginning, I’d been thinking a lot about the point that Daniel Gilbert makes in Stumbling on Happiness—that all humans need to have relationships with others in order to feel “happy.” Whether or not I agree with this statement is not as important as the idea that perhaps one way to approach the course theme might be to really think about communication and relationships that are constructed purely by language—not by the physical space of the classroom. So, to make a long story short, I began the semester with the idea that our blog would be an active space where the two sections of the one class could meet, write, and think.
I structured my syllabus so that, out of my 54 students, each week, two students from each section would be in charge of posting to the blog, and two per section would be in charge of commenting. I also provided “optional assignments” that students could either use as prompts for writing, or choose to ignore. But, about a month into our foray into blogging, I still felt disappointed by the space. It even felt tense, a huge problem for a class with the theme of “happiness.”
So I decided to confront them, and the quieter of the two sections surprised me by presenting a very interesting critique of our class blog. I asked the class to begin with a “focused freewrite” in which they needed to reflect on how they were engaging with the class blog thus far. Some comments included:
“I hate how teachers think that they can become cool by forcing us to use spaces we think are fun to produce more academic prose.”
“The blog is nothing more than another assignment. In fact, you even assign us when to write on it!”
“I talk in class, I don’t want to talk at home.”
“Aren’t these sites public? I heard that no matter how many years pass, if you write poorly on a blog, you won’t get a job.”
I then asked them to reflect on what a class blog should look like (making it clear that I believe in class blogs and have used them for years with a huge amount of success and student enthusiasm). The responses were not all that different:
“Nothing can make blogging for class fun.”
“Even if you don’t grade us on the blog, we still know that if we don’t write we’ll get penalized.”
“I have my own blog, I don’t need another one to write on.”
“Why should we have to participate in a communal blog when you, the professor, don’t do anything?”
I was really intrigued by this conversation and thought a lot about it. Why all the resistance, particularly from a class that is on the quiet side, but is also full of students who email me regularly? And, was the other section just being nice? Did they agree? If so, why didn’t they voice their discontent as openly? And, perhaps most importantly, where did I go wrong? What next?
James Hoff posted on a similar topic a while back. He made the interesting point that “despite our increasingly technological lives, or perhaps because of them, the creation and conservation of technology-free spaces where people can, and are encouraged to communicate face-to-face, free of distraction, with nothing more than their unique temperaments and their private store of knowledge and eloquence, seems more and more important to me.” Were the students reacting against the technology or against the pedagogy I’d laid out? To assign or not to assign…is that the real question?
My general belief is that students tend to enter a Composition classroom dreading the act of writing, let alone spending an entire semester doing just that. When I ask my students if they write outside of class they usually uniformly say “no.” But, they also uniformly admit to authoring thousands of text messages, instant messages, emails, blog posts, Facebook comments, etc. And, these things are all forms of writing. So, by using a blog I want to enable students to see “academic writing” differently, to lower the stakes perhaps, or to at least allow them a space where writing for school can masquerade as being fun.
I decided to change the environment. Not the look of the blog, but the look of my pedagogical hand. I sent both classes an email announcing the “rebirth of the Happiness blog”! An excerpt:
The main purpose of this space is for all of us to share ideas and thoughts, and to start conversations across classes. This is an informal writing space—write on what you want, how you want to, just make sure you keep it class/school appropriate.
From this point onwards, there are no specific “blogging” or “commenting” assignments. Since we all lead active lives and must have a lot on our minds, let’s use this space to share some of these things—many of which will organically relate to the theme of our course. Share things you’ve seen, heard, read that you found exciting. Share ideas you might be having. Pieces of creative work…Use videos, images, etc…In other words–just post. Enjoy. Have fun. Play with language.
You are each assigned to blog at least once this semester, and comment at least once, and that schedule still stands. I would encourage you to blog and comment more than that of course.
I will participate in this blogging endeavor in the same way that you do. I’ll make the occasional posts, sharing things that I find interesting, appropriate, exciting. And, I’ll say hello in the comment boxes.
The result—students are posting actively, unpredictably, visually. They are commenting and talking to each other in the comment boxes (although still not as much as I’d hoped). They are sharing Youtube videos, analyzing songs, reviewing movies, etc. The students who say little in class have been posting the most frequently. They are writing well and writing frequently. They are voluntarily sharing their critical ideas about readings from class. So, my lingering question is: can a transparently optional assignment really do that much harm?
Several units at Baruch College, including the Schwartz Institute, are planning an initiative for the next two academic years: Performing Diasporas: Identities in Motion. The broad goal of the project is to raise the profile of the Baruch Performing Arts Center while more deeply integrating the performing arts into the curriculum and the life of the College. We are finalists for a Creative Campus Grant, a competition funded by the Doris Duke Foundation, and organized by the Association of Performing Arts Presenters. The project will proceed even if we don’t get the grant (winners will be announced in August), although the programming will be more robust with the additional resources.
Performing Diasporas is centered around artists-in-residence — in 2010-2011, Maya Lilly; in 2011-2012, Randy Weston; and, both years, Mahayana Landowne — each of whom’s work engages questions of group and individual identity formation. These artists will perform throughout their residencies, and also lead and participate in workshops. Much of the programming, however, will be directed at incoming students. The first year experience for the next two years will revolve in large part around exploration of the project theme: the Freshman Text will be about diasporic identity, the artists-in-residence will perform at August’s Convocation, and significant components of Freshman Seminar and the curricula of selected Learning Communities will be devoted to the theme.
As part of the Steering Committee planning this project, I’m especially excited by a few particulars. Too often the administrative labor of higher education falls into silos whose work is narrowly focused and lacks programmatic coordination with other initiatives at the College. This project is structured to counter that impulse by drawing several partners into a collaborative effort to inject consideration of both the arts and the themes of identity and diaspora into the curriculum. Obviously, this will most directly impact our first year students. But it’s also good for everyone at the College for the various moving administrative parts to find synergies. The project will raise the profile of BPAC, inject the first year experience with a variety of new ideas, and dovetails nicely with Dean Jeff Peck’s Global Studies Initiative.
The project also will also help lead Blogs@Baruch into its next phase. Last Fall, we began supporting Freshman Seminar. 1200 first year students wrote more than 6500 blog posts to 60 weblogs, all of which were aggregated ultimately into a single space. FRO Blogging was a success, if solely because we were able to pull it off with little time to plan. Feedback from last Fall’s students and the Peer Mentors who led the seminars suggested the desire for more creative leeway and fewer required blog posts (students were expected to author at least six reflections on enrichment workshops they attended over the course of the term). The feedback also showed appreciation for the social component of the project; students used their blogging to get to know each other and to form community, something that’s always a challenge at a commuter campus like Baruch.
We’ve redesigned FRO Blogging to incorporate this feedback and to intersect with the goals of Performing Diasporas. There will be three specific components to FRO Blogging in Fall 2010:
Students will be required to write blog posts at the beginning and end of the semester reflecting on their adjustment to college and, in the middle of the semester, will post monologues about their own backgrounds that they develop with their Peer Mentors (who will receive training). Selected monologues will be shaped and then performed by professional actors at an end-of-the-semester event: “Baruch’s Voices.” In Spring 2011, students who are interested in performing their own monologues will workshop them and then perform at a series of Coffee Houses.
Each seminar will be asked to develop its blog over the course of the Fall semester. We will push this process along by crafting prompts that are distributed weekly and that encourage students to reflect upon and share their own stories. Peer Mentors will guide the process, with assistance, and students will be nudged, but not required. At the end of the semester, the most fully developed sites will be recognized with an award. This is an experiment in voluntary buy-in, and we realize that student investment of effort will be uneven. Yet, the constraints of a non-credit course make this approach necessary, and the goal is less to have students develop polished public spaces than to get their feet wet thinking critically about how to present artistic and intellectual material on the open web.
Finally, I’m excited to note that we’ll be rolling out BuddyPress this Fall, which will add a social networking layer to Blogs@Baruch, and afford students additional opportunities to connect with and get to know one another.
Ultimately, what I like most about this project is that it treats our students as creators and makers of knowledge, not merely as consumers. Baruch students are among the most interesting students in the world, and yet few of them seem to realize this (in fact, that’s one of the things that makes them interesting). Performing Diasporas, because it will draw our students inside productive processes and creates multiple opportunities for them to see and share the art in their own lives, is going to be something special to watch.
The Baruch College community has begun to see Blogs@Baruch not just as a blogging platform or substitute course management system, but also as powerful tool for meeting a wide range of self-publishing needs.
A variety of constituencies at the College have begun using the system for a range of internal and external communication. We have some fantastic librarians at the Newman Library, and they’re using Blogs@Baruch for a Reference Blog, an Idea Lab, and a Graduate Research Blog. They’ve also begun using CommentPress to discuss a Library Planning document. The Institute shares many interests and goals with the College’s librarians, and we have so much to learn from them. I’m particularly interested in collaborating with them to explore the role of technology and self-publishing in cultivating digital literacies among our students. This semester’s conversations were a great start.
The Baruch College Honors Program has begun using Blogs@Baruch this semester for a number of projects. They’re now hosting their homepage on the site, taking advantage of WordPress’ elegant content management features, and offering the staff an easy way to stay in contact with students (current and prospective). Also, first year Baruch Scholars have been given their own blogs to cultivate over their careers here, and their posts aggregate here. This is envisioned as a kind-of low stakes eportfolio project: give the students the space, and encourage (but don’t require) them to explore it. Another interesting Honors publishing initiative is the Change For Kids blog, where students working as reading tutors in a number of New York City elementary schools are blogging about their experiences, taking advantage of the opportunity to collaboratively reflect on and work through the challenges of working with children. Kudos to the Baruch Honors Program!
Frank Fletcher, the Executive Director of the Graduate Programs at the Zicklin School of Business, has been spearheading the business school’s move towards self-publishing. Frank has been encouraging his colleagues in Zicklin to explore a variety of initiatives on Blogs@Baruch over the past six months, and is now publishing to Lexington 24:25, where he’ll highlights developments in the MBA program and “identify emerging needs and trends in management education.” We look forward to supporting Zicklin, particularly in their efforts to connect Baruch students with potential employers and alumni.
Three journals are now hosted on Blogs@Baruch. Lexington Universal Circuit: A Journal of Economics and Politics is edited and authored by Baruch undergrads, launched last month (see details here), and we look forward to seeing that project continue to evolve. Dollars & Sense, which used to publish the selected journalism of Baruch students once a year as a beautiful (but costly to produce) magazine, now publishes on a rolling basis, for free, using Blogs@Baruch. While I myself miss the bound hard copy version, and see this transition as a microcosm of the larger troubles facing journalism, I’m happy that the faculty members who oversee the project– Josh Mills and Andrea Gabor– see the opportunities that are made available by self-publishing. For instance, student work produced in the fall doesn’t need to wait until the spring for publication; a wider range of work can be featured; and it’s now easier to share the work of our students with a much broader audience. Finally, iMagazine, the journal of student writing overseen by the Baruch College Writing Center, is in the process of migrating to Blogs@Baruch; stay tuned for a launch early next calendar year at this url.
There are other ongoing initiatives: the journalism department is using Blogs@Baruch to plan a new The East 20s, a food news site being created by the Department of Journalism and the Writing Professions at Baruch, and to serve the multimedia reporting of its students. The Baruch College Teaching Blog remains active. And, well, we can even include Cac.ophony.org as a Blogs@Baruch initiative; our fellows have simply been killing it this semester.
These are just a few of the most exciting non course-based uses of Blogs@Baruch; there are others in the planning stages that promise to take advantage of the power of this publishing platform to create unique opportunities for members of the Baruch community to interact with each other and audiences beyond the campus. One is our plan to support selected student bloggers who’ll be tasked with chronicling their lives at the College for a broader audience. I’ve often said that we have the most interesting students in the world, but few of them know just how interesting they are. Blogs@Baruch, by providing multiple paths into the work our students and faculty are doing, makes the case more powerfully than I ever could.
Blogs@Baruch was used in approximately two dozen courses this semester, in disciplines that included Fine and Performing Arts, English, Sociology/Anthropology, Journalism, Library Information Systems, Communication, History, and Management.
WPMu continues to provide a flexible platform for our faculty members to structure and explore online communication and composition in their courses. Course blogs this semester have been used to aggregate individual student portfolios in a Do-It-Yourself Publishing course, for students to share and comment upon Shakespeare Scene Studies, to blog about journalism internships (password protected), to write about food and sustainable agriculture, and to show off their multi-media reporting. Students have debated current events on a blog devoted to reading and discussing the New York Times (password protected), blogged about blogging as journalists, and added stories to Writing New York. Some faculty members have been using Blogs@Baruch as their course management system, while others have used it to try to create public writing opportunities for their students.
One project in particular embodied the excitement some faculty members and students bring to their work on Blogs@Baruch. Professor Shelly Eversley, in the English Department, had her American Literature students produce pod and vodcasts that analyzed texts they had encountered over the course of the semester. Buoyed by Cogdog’s “The Fifty Tools”, I did an hour in class on free digital story telling tools (including Voice Thread, Yodio, Gabcast, and Podcast People), and also gave some advice on how to construct a story that balanced narrative, analysis, and style. The students produced amazing work, which they collected here in advance of their voting for the initial American Literature Podcast Awards (the ALPs). They ended the semester with an awards ceremony, and have continued to post their thoughts about the class to the blog in the week since.
Prof. Eversley’s project exemplifies the useful energy that multimedia tools can help students invest in their coursework. These projects are not substitutes for the critical engagement with a text or a canon that some might argue can only be attained through writing an essay; rather, they are additional paths towards that engagement. These students were excited about showing off their work, used the city as a laboratory and an archive, helped each other master the technology, and showed deep engagement with their chosen texts. This is good teaching and learning, and we’re happy to support any faculty member who challenges herself and her students to use a variety of tools and literacies in their effort to produce knowledge.
Kudos to all of our intrepid faculty and their students for providing us with yet more examples of innovative pedagogy on Blogs@Baruch. We look forward to Spring 2010, and in particular two film courses that will be taught on the system. Blogfessors, come on down!
Approximately 1200 incoming first year students at Baruch participated in the first phase of our experimental integration of Blogs@Baruch into the Freshman Orientation Seminar. They wrote to blogs in approximately sixty individual sections, and their posts were syndicated on the FRO Motherblog.
As I noted a couple of months ago, we had severe constraints in launching this project, so we focused primarily on the technological implications of getting it off the ground. We didn’t have sufficient time to either develop a well thought-out curriculum or to work with the Peer Mentors who oversaw the sections to help them pedagogically manage the work of their students. We might have had we gone with a pilot project, but for various reasons that suggestion was scuttled, and we proceeded full-bore.
These caveats aside, I think the project was a resounding success. It’s generated a staggering amount of data and also some important questions for us to address, and also helped us see what’s possible with more thoughtful design and oversight.
More than 6200 posts have been authored by first year students and aggregated into a single space. The vast majority of these posts are student reactions to a variety of “Enrichment Workshops” that they were required to attend. As you might imagine, many of the posts are more descriptive than analytical, and some come across as check boxes to be completed on the way to a requirement. The best posts, however, evidence deep and enthusiastic engagement with the workshops or with other elements of transitioning to life at Baruch.
We’ve already begun to discuss with our colleagues Mark Spergel and Shadia Sachedina how we can encourage posts that students are excited to write and also to read and comment upon. We plan to come up with a range of models and prompts that students can choose from that intersect with some of our broader goals for the project: cultivating digital literacy in our students (I plan to talk and think more with Boone Gorges about this), easing their social and intellectual transition to college, and helping them more nimbly and thoughtfully integrate social media into academic work. I envision a series of assignments that build towards these curricular goals, while also generating the kind of shared reflection that our colleagues in Student Life want to see. I also think we have the great opportunity to show off what interesting lives our students lead. This is a unique institution, and blogging in Freshman Seminar can show the world just what Baruch College and CUNY are about.
The Peer Mentors are key to this improved design. We’ll expand the training that they get so they’re better prepared to guide their charges. Next semester, four sections of Freshman Seminar are running, so we finally get to run that pilot project we originally envisioned, though with the implications of scaling the thing up already known. In the summer we’ll likely do some outreach directly to incoming students before school starts so that they are aware of this component of Freshman Seminar, and can hit the ground blogging.
As we plan a new design, we’re trying to figure out how we’re going to make sense of all of the data we’ve collected. It’s difficult, though not impossible, to design an assessment of data that’s been collected without assessment forefront in mind. Ryan Androsiglio, a psychologist in the Baruch Counseling Center, is helping us look at the project to see what questions can reasonably be asked of it.
We were able to perform a much less formal assessment of the program by soliciting feedback from Peer Mentors and First Year Students themselves. Both groups were between lukewarm and mildly-positive in their feedback, and each desired more leeway in what was blogged about and how. The Peer Mentors I spoke with were quite clear that the strongest component of the project was the social cohesion it encouraged among the students in their seminars.
For a commuter campus like Baruch, FRO blogging has become a powerful tool simply because it creates more opportunities to interact. To encourage this, we’re seriously considering integrating BuddyPress into FRO 2010.
The social benefits of FRO blogging are already crystal clear; we now need to work on defining reasonable curricular goals, and a plan to implement them.
We’re winding down another eventful semester on Blogs@Baruch, and over the next few days I’d like to offer some reflections about where we’ve been and where we’re going. Our usership has tripled, and we’ve also expanded to serve a much broader range of constituencies at the college. This broadening and deepening has taught me much about the opportunities and challenges of supporting Baruch’s use of this powerful open source publishing platform.
Mikhail Gershovich accepts the Mike Ribaudo Award at the 8th Annual CUNY IT Conference
Two events over the last ten days drew into sharp focus what we have accomplished and also some of the challenges we face. At the 8th Annual CUNY IT Conference, the Schwartz Institute was awarded the Michael Ribaudo Award for Innovation in Technology. Mikhail, Suzanne, Tom, and I were recognized along with administrative teams from John Jay and the CUNY First project, as well as our good friend Matt Gold, Project Director for the CUNY Academic Commons. The Commons is like a sister project to Blogs@Baruch, since we’re using the same software, and we share ideas, labor, and a philosophy about what support for technology at the university level should entail.
It was an honor to be recognized for our innovations and, especially, to share the honor with Matt, since it signaled to the broader CUNY community that the work we’re undertaking is not only viable, but forward-looking and vital to the work of the University. At the risk of sounding like an ingrate, though, I noted that the certificates we received read that this was an “Information Technology” award. I’ve made the point before, and will make it again: instructional technology is not information technology. This is actually acknowledged in how the Ribaudo is awarded, as it’s split between the two areas (even if the split is not represented on the certificate). This is more than a semantic argument: we need to encourage our communities to understand the differences and to constantly reexamine how the University’s information technology architecture relates to and interacts with the deployment of technology in the service of teaching, learning, and scholarship.
It’s always nice to get an award, and last week brought hearty congratulations from inside and outside the Baruch community. In the midst of these pats on the back, however, I learned a little bit more about the difference between information technology and instructional technology. At approximately 7pm on Wednesday evening I happened to look at one of our blogs, and saw the dreaded:
The error appeared on all subdirectory blogs, while the main blog was completely white. I logged into the command line, verified that MYSQL was running, and saw that the load on our server was fine. The documentation I was able to find suggested either a MYSQL problem or a plugin conflict; I deleted all plugins, with no improvement. Now, instead of the “Error Establishing a Database Connection” I was getting what geeks refer to as the “White Screen of Death” across the entire installation. Having exhausted pretty much the extent of my command line knowledge, I sent out emails to our contacts at BCTC, and waited for a response.
A couple hours later, I was contacted by a sysadmin at BCTC; he had gamely returned to work on his way home from the gym to take a look at our server. He immediately noticed that the directory that holds Blogs@Baruch was about 98% full. We knew that we were approaching space limits, but I had (mis)calculated that we could make it to the end of the semester (when we’ll be moving the entire installation over to a new server). I was puzzled, however, because we had this issue once before and it didn’t cause an outage– it just caused an error in our database backups that resolved as soon as we opened up space. I hoped opening space would clear up our problem, but it did not.
We both thought that the database needed to be repaired, but neither of us were comfortable issuing the repair commands. The admin at BCTC contacted MYSQL, and got assistance repairing and then restarting MYSQL. 1 am, no improvement. We’d have to wait until morning.
At 6 am I took another look at the server to see if I had missed anything, and began to respond to users who were emailing about the site. I posted a query to our premium support forum with Automattic describing the problem, and got a quick response from Donncha, the lead developer of WPMu. Unfortunately, my question included a distracting error that I found in the log that was caused by a bad Phpinfo file I had put on our server (in my haste I wrote the file in Text Edit at home, which put additional characters into the file that I wasn’t able to see). Donncha thought we might have been hacked, and asked me to check our .htaccess files, which looked ok. I caught my mistake, and explained it (along with a note apologizing for not being a system administrator). Apparently I wasn’t clear, because Donncha kept pursuing the PHP error… we weren’t communicating well. He suggested I use error_log() to track down where the PHP problem was.
In the meantime, emails and phone calls from users were flowing in, and I did my best to explain to as many as possible that we were investigating the problem and should be live again soon. Internally, though, I wasn’t so sure; we had exhausted our knowledge and the knowledge in the free forums, and the premium forum to which I was posting wasn’t yielding results. Jim Groom suggested we contact Ron and Andrea Rennick, who I refer to as the “WPMu Wonder Couple,” to see if they might be able to help us out.
Within 3 hrs of Jim’s suggestion, BCTC had vetted Ron and granted him temporary access to our server; he located and fixed the problem in about 20 minutes. In the meantime, Barry Abrahamson, who runs the servers for WordPress.com and also posts to the premium support forum, had offered to do the same.
Turns out the problem was one that I had caused while trying to fix the space issue. When I deleted the plugins in mu-plugins, I failed to delete the Supercache file that sits outside of the plugins folder, inside of wp-content. I also deleted the existing cached pages. Ron concluded that:
Once you ran out of disk space, pages expiring in supercache were being refreshed as empty files. Eventually nearly all of your pages were cached as empty files. I disabled supercache by renaming advanced-cache.php in wp-content. MU checks for the file and includes it in the processing if it exists.
He later added:
I did some testing locally and reproduced the white screen by deleting the contents of the cached version of the index.
Here’s the rub: we got through it. Ultimately this was two small problems masquerading as a big one. We ran out of space, then I failed to properly disable a powerful plugin running on our system, which disabled the entire install. We were down less than 20hrs, and that was only because I wasn’t systematic enough to pick up on the way Supercache works. To a certain extent, something like this was inevitable. All sites go down, even the Big G. It’s the risk you run when you work online, and reasonable end users can accept it– it helps if those running the site aspire towards transparency.
The outage confirmed my belief in open source applications, and particularly the communal ethos that (often) animates them. Three friends: Boone Gorges, Jim, and Zach Davis, offered assistance as soon as they learned of the problem, and moral support because they’ve each been in similar situations. The offers of hands-on help were reassuring, but I didn’t really need them because I was already in contact with the three most knowledgeable WPMu people in the world.
The outage also reminded me that being able to type stuff at the command line and get stuff in return does not make one a system administrator. I’m a humble educational technologist, and I depend on information technology to get my work done. When the lines are blurred– and I blurred them here more out of necessity than conceit– trouble may ensue. Had I been able to look holistically at the problem and troubleshoot it methodically, I probably could have caught the error. But inexperience and the pressure of supporting 3k+ users clouded my vision and convinced me the solution to the problem was out of my reach. These are valuable lessons to carry forward on this project.
Within an hour of Blogs@Baruch going backup, Baruch College’s enews arrived in my mailbox, containing a congratulations to the Institute on the Ribaudo Award. I clicked on a link and landed happily at our pretty little homepage, which was humming nicely along. When I closed my laptop, I still managed to feel pretty good about the week.
PS: I’ve learned that the following cultural artifact can help one oversee an enterprise publishing platform:
After a remarkable confluence of events and serendipitous circumstances over the last two weeks, I am happy to announce that WordCampNYC 2009, the flagship WordPress event on the East Coast, will be held here at Baruch College on November 14th and 15th. The Schwartz Institute has been asked to facilitate this event on behalf of the College and we are working hard to make sure all the various pieces come together as they should.
WordPress, for those of you who don’t know, is the open-source online publishing platform on which this blog is built. Blogs@Baruch and runs on WordPress MU (multi-user), a version of WP that allows any number of blogs to be generated from a single install. WordPress, in its various incarnations, is widely regarded to be the best-of-breed blogging software and is getting quite a bit of use throughout CUNY (the Journalism School, Macaulay Honors College, and the CUNY Academic Commons also rely on it to great effect.)
This is really exciting news for Baruch and CUNY, more generally, as we have always been big supporters of open source projects like WordPress and are thrilled to be involved in WordCampNYC. Because of the interest in open source instructional technologies throughout CUNY (as evidenced at last May’s CUNY WordCampEd which brought together about 100 people from across most, if not all, CUNY campuses), we expect quite a bit of interest in the education track at the conference which promises to be rich and varied. For example, we’re currently organizing an open roundtable discussion between Matt Mullenweg, the founding developer of WordPress, and a number of prominent educators and instructional technologists to consider on the future of WordPress and other open-source tools in education. You can expect lots of conversation about the various WordPress projects at CUNY and at other institutiions, local and otherwise. We’re especially looking forward to catching up with the folks from the Center for History and New Media at George Mason University who have been working on a ScholarPress, a set of plugins that add all sorts of course management functionality to WordPress.
Once the schedule is set, we’ll link to it here. In the meantime, some details about the event are available here.
CAC.OPHONY is a weblog on communication-intensive instruction at the college level and its implications for students about to face the challenges of writing and speaking publicly in professional settings. CAC.OPHONY is authored by the Fellows of the Bernard L. Schwartz Communication Institute, Baruch College, City University of New York.
Baruch College is the 2008 recipient of TIAA-CREF Theodore M. Hesburgh Award in recognition of the Schwartz Institute's outstanding faculty development programs.
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After a remarkable confluence of events and serendipitous circumstances over the last two weeks, I am happy to announce that 
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